Refund policy

All sales are final. We accept returns for exchange only, for items damaged in transit.

Refunds and Exchanges:

To be eligible for an exchange, you must first call us at 813-443-0508 or email us at csr@infinitygoldltd.com to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

Non-returnable items:
Gift cards, used items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
Items with obvious signs of use. Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
If your ordered item has not been shipped you may request a refund. Contact us to ensure it has not been shipped. All refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days but for only approved refunds for items that have not shipped. Once an item has been shipped a refund can not be granted.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at csr@elsalescorp.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at csr@infinitygoldltd.com and return your item to us.